FREQUENTLY ASKED QUESTIONS

Our toys are manufactured in the Zhejiang province of China, a region renowned for its expertise in wood toy manufacturing. This area is known globally as the heart of wood toy production, where the vast majority of wooden toys found around the world are crafted. Many of the biggest brands you see on retail shelves source their wooden toys from this region due to its high standards of craftsmanship and quality. By partnering with manufacturers in Zhejiang, we ensure that our toys meet the same rigorous standards of durability and safety, providing you with products that are both beautiful and long-lasting.

Absolutely! The safety of your child is our top priority. All of our toys are constructed from high-quality wood that is carefully sanded smooth to ensure they are splinter-free. We rigorously test each toy to meet and exceed U.S. toy safety standards, ensuring that our products are safe for play. Additionally, we use water-based paints that are non-toxic and completely free of lead and other harmful chemicals. You can trust that our toys are crafted with care and attention to safety, providing a safe and enjoyable play experience for your little ones.

At Montessori Mama, we focus on creating toys constructed from high-quality wood. Wood is a sustainable material that offers many advantages over plastic—it is not only recyclable but also renewable, making it better for our planet. Wooden toys are also more durable and safer for children, providing a natural, tactile experience that supports their development. By choosing wood as our primary material, we aim to create products that are better for kids and better for Earth, ensuring playtime is both fun and environmentally responsible.

Yes, we do! We offer a full 12-month warranty on all of our toys. We stand by the quality and craftsmanship of our products, and this warranty ensures that you can have peace of mind with your purchase. To activate the warranty, we kindly ask that you register your toy within 30 days of purchase using the link provided on our website. This registration helps us ensure your toy is covered and allows us to serve you better in the unlikely event that you need to use the warranty.

Caring for and cleaning our wooden toys is simple and straightforward. We recommend wiping them down with a damp cloth to remove any dirt or grime. It’s important to avoid using too much water, as excessive moisture can damage the wood and affect the durability of the toys. After wiping, let them air dry completely before storing or allowing your child to play with them again. With proper care, our toys can provide years of safe and enjoyable play.

Currently, we do not offer international shipping through our standard checkout process. However, we understand that many of our customers are located outside of the United States. If you're interested in purchasing our toys and require international shipping, please reach out to us directly via our contact page. We’d be happy to provide you with a specialized shipping quote tailored to your location and needs.

Shipping times can vary depending on the item and your shipping destination. Our fulfillment partner manages all shipping logistics, and delivery speed depends on how close their inventory is to your location. In many cases, your order might arrive as quickly as the next day. However, for some locations, particularly in Hawaii and Alaska, shipping may take up to a week or longer. We strive to get your products to you as quickly as possible and will provide tracking information to keep you updated on your order's progress.

Currently, we do not offer international shipping through our standard checkout process. However, we understand that many of our customers are located outside of the United States. If you're interested in purchasing our toys and require international shipping, please reach out to us directly via our contact page. We’d be happy to provide you with a specialized shipping quote tailored to your location and needs.

We accept a variety of payment methods to make your shopping experience as convenient as possible. You can pay using all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal, Google Pay, and Apple Pay, giving you plenty of options to choose from at checkout.

Montessori Mama is a woman-owned, U.S.-based toy brand dedicated to providing safe, high-quality toys for children. Unlike many toys sold online today that come from sellers overseas, often without clear safety standards, we prioritize the safety and well-being of your child. We don't work with traders or middlemen; instead, we manufacture our toys directly, giving us greater oversight of the entire production process. This approach ensures that our toys are crafted from safe materials and adhere to strict safety standards. Additionally, by cutting out the middleman, we can offer you better pricing without compromising on quality or safety.

Yes, you can! Once your order has been shipped, you will receive an email with tracking information. This email will include a link that allows you to track your order's progress from our warehouse to your doorstep. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.

If you need to cancel or change your order, please contact us as soon as possible via our contact page. We understand that things can change, and we will do our very best to assist you. As long as your order hasn’t shipped yet, we can usually make changes or cancel it without any issues. However, once an order has been dispatched, it becomes more challenging to make adjustments. Reach out to us quickly, and we’ll do everything we can to accommodate your needs.

If you have any issues or need assistance, please reach out to us directly through the contact us link provided on our website. Our customer support team is here to help and will get back to you as soon as possible to resolve any concerns you may have.