Order Fulfillment:

 

- Provider: All orders placed through our website are fulfilled by Amazon Logistics, our third-party fulfillment provider.

- Processing Time: Orders are typically processed within 1-3 business days. Once your order is processed, an email confirmation will be sent to the email address provided at checkout.

 

Shipping and Delivery:

 

- Shipping Options: Various shipping options are provided at checkout, each with an estimated delivery time and cost, to best accommodate your needs.

- Tracking: Upon dispatch, you will receive a shipment confirmation email with the tracking number of your package.

- Delivery Time: Although we utilize Amazon Logistics for reliable and timely deliveries, please note that shipping times may vary based on your selected shipping option and destination.

- International Orders: For international orders, additional charges such as customs fees, import taxes, or duties may apply and are the responsibility of the recipient.

 

Order Issues:

 

- Incorrect or Damaged Items: If you receive an incorrect or damaged item, please contact us immediately at contact@montessorimamatoys.com, providing your order number and a photo of the issue, so we can swiftly rectify the situation.

- Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your package is lost or stolen, please contact the carrier directly to file a claim.

 

Returns and Exchanges:

 

- Return Process: For returns or exchanges, please refer to our separate "Refund & Cancellation Policy" available on our website.

- Return Shipping: If a return or exchange is authorized, customers may be responsible for return shipping costs, unless the item is incorrect or defective.

 

Customer Service:

 

- Assistance: Should you need assistance regarding order status, shipping, or any other inquiries, feel free to contact our customer service team at contact@montessorimamatoys.com.

- Hours of Operation: Our customer service team will response to all inquiries within 48 hours, usually much sooner.

 

Disclaimer:

 

- Our fulfillment policy is subject to change without notice.

- The delivery timeline and order management after dispatch are under the responsibility of Amazon Logistics and the chosen carrier.

 

Contact Information:

 

For any further inquiries, suggestions, or issues, please do not hesitate to contact us at: CONTACT

 

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